Frequently Asked Questions

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay installments.

Yes. All transactions are encrypted using industry-standard SSL technology and processed by trusted payment providers.

Yes. We offer Shop Pay installments and additional financing options at checkout for qualifying orders.

For in-stock items, your card is charged at the time of purchase. For bespoke pieces, a deposit is taken upfront with the balance due before shipment.

Currently, only one payment method can be used per order. Gift cards may be combined with another payment method.

Dust regularly with a soft, dry cloth. Wipe spills right away with a slightly damp cloth, then dry thoroughly. Avoid harsh cleaners, abrasive pads, and silicone-based products. Keep real wood away from extreme heat, direct sunlight, and excessive humidity.

Every Urbandi product is made in Cincinnati, Ohio by our team of skilled craftspeople.

Yes. Urbandi products are made from real solid wood, not MDF, particle board, or cheap veneer. Some pieces, such as certain fireplace mantels, use a hollow solid-wood construction to make installation easier and pricing more accessible while still maintaining real wood quality.

Weight capacity depends on shelf size, depth, bracket type, and installation method. On average, floating shelves installed into wall studs with the included brackets can hold 25–55 pounds per stud. Longer or deeper shelves may need additional support brackets.

Yes. Each piece is unique. Variations in grain, color, and texture are natural characteristics of solid hardwood.

Yes. Visit our showroom to experience our collection in person. Appointments are recommended for a personalized consultation.

Currently, we ship within the contiguous United States. Sign up for our newsletter to be notified when international shipping becomes available.

In-stock items typically arrive within 5-10 business days. Bespoke pieces have longer lead times, communicated at the time of order.

Standard shipping is free on orders over $50. Larger pieces may include white-glove delivery charges calculated at checkout.

Yes. White-glove delivery includes in-home placement, unpacking, and packaging removal. Available for larger furniture pieces.

Yes. Our delivery team will contact you to schedule a convenient delivery window prior to arrival.

Please inspect your order upon arrival. If there is any damage, contact us within 48 hours and we'll arrange a resolution.

Unfortunately, we are unable to ship furniture orders to P.O. boxes. A physical address is required for delivery.

We offer a 30-day return policy on standard items. Custom bespoke pieces are final sale unless damaged during transit.

Submit a Return or Exchange Request through your account or the link in our footer. Our team will guide you through the process.

Return shipping is at the customer's expense unless the item arrived damaged or was incorrectly shipped.

Refunds are issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

Yes. Exchanges are available for in-stock items within 30 days. Contact customer care to arrange the exchange.

Bespoke and custom pieces are final sale and not eligible for return unless they arrive damaged or defective.

Returned items must be unused, in original condition, and in their original packaging to qualify for a refund.

Click the user profile icon in the header and select 'Create Account'. Follow the prompts to set up your profile.

Click 'Forgot Password' on the login page and enter your email. You'll receive a link to reset your password.

Yes. Log in to your account and visit the profile section to update your shipping address, email, or other details.

Sign in to your account and visit Order History to see past orders, tracking, and invoice details.

Yes. Logged-in members can save favorite pieces to a wishlist for later viewing or purchase.

Please contact our customer care team to request account deletion. We'll process your request within a few business days.

Yes. We follow strict privacy practices and never sell your data. See our Privacy Policy for full details.

No. Urbandi gift cards do not expire and can be used on any purchase online or in our showroom.

Gift cards can be purchased directly from our website in a variety of denominations. They are delivered digitally by email.

Yes. Gift cards are valid for purchases on our website and at our showroom.

Yes. Enter your gift card code on the balance check page or at checkout to view your remaining balance.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.

Yes. Gift cards may be used in combination with promotional codes at checkout, subject to promotion terms.

Please contact our customer care team with your purchase details. We can assist in recovering or reissuing lost cards.