Are the fireplace mantels solid beam?
No, our mantels our hollow. It makes them easy to install and allows us to sell them at a competitive price.
What kind of wood do you use for your product?
We use pine and poplar for our products. Both pine and poplar are some of the most environmentally friendly wood products available.
How long does it take to fulfill an order?
It takes 3-5 business days to fulfill an order. Each product is made to order and goes through our rigorous quality control process.
How long does shipping take?
Shipping usually takes 2-6 days, depending on where you are located.
Can I request expedited shipping?
Yes, we offer expedited shipping. The shipping price will depend on the product dimensions and your location.
Can I return or exchange an item?
Yes, we are happy to accept returns or exchanges for any reason. You can see our return and exchange policy here.
Can I get a custom order?
Yes, we offer custom orders for no additional cost. You can start that conversation here.
Where are you based?
We are US-based in Cincinnati, OH. You are always welcome to visit us at our public showroom here.
How do I track my order?
We provide order tracking information when your order is shipped. Feel free to reach out to us if you haven't received your tracking information.
Can I ship to Canadian addresses?
We do ship to Canadian addresses. Shipping price would be dependent on the product dimensions. Contact us here to get a more accurate shipping price.